Shipping policy

Shipping policy

NOTICE

From 1st April 2021 onwards, please take note that all international shipment will be shipped with FedEx only.

1. When will my item be shipped out?

Once orders have been placed, it will be processed on the next business day. Last shipping would be done on Friday, orders before 12 noon (Local Singapore time, GMT +8). Note that no shipping will be done on Saturdays, Sundays and Public Holidays.

2. LOCAL ORDERS (Singapore) - Free shipping, no minimums

For local orders (SINGAPORE ONLY), pay nothing for shipping. Order will arrive at your desired address within 2-3 business days from the day you order.

 

Doorstep sign off delivery using local reputable courier companies, which will take 2-3 business days, with tracking number. If no one is at the address, buyer’s responsibility to follow up on the shipment with courier company.

3. INTERNATIONAL ORDERS (EXPRESS SHIPPING by FedEx)

By default, we offer worldwide international shipping with detailed tracking number by FedEx only, all shipping charges is inclusive with non-sale, regular priced items. Do take note on the delivery time varies depending on country, typically 1-5 working days.

 

For Sale Items, shipping charges will be applicable follow table below, (3.6) Sale Items: Shipping Charges Price List (by FedEx). – For those who have not received their shipment within the stipulated time frame in the table below, please allow at least (7) business days for delivery before raising an enquiry in respect of the non-delivery of any shipment. Please wait patiently until after the last day stated in the table above before raising an enquiry.

 

To avoid any delays for customs clearance, kindly ensure that mobile number and email address is valid. Please be responsible to respond to the email or messages from Fedex, to avoid any delay for clearance.

FedEx Shipping Service Transit Time

Country (ASIA) Estimated Transit
time (Business Day)

ASIA - ZONE A

Malaysia, Brunei, Indonesia

1 – 2 Days

ASIA - ZONE B

Thailand / Vietnam/ Cambodia, Hong Kong / Macau, China, Taiwan, Japan, South Korea, Philippines, India

1 – 3 Days

Other Asia Countries

Please check with us.

Country (EUROPE) Estimated Transit
TIME (Business Day)

Europe - ZONE A

Australia, New Zealand, Mexico, Canada,

2 – 3 Days

Europe - ZONE B

United Kingdom (UK), France, Italy, Germany, Switzerland, Austria

2 - 5 Days

Europe - ZONE C

United States of America (USA)

1 - 3 Days

Other Europe Countries

Please check with us.

** Transit time based on shipment to major cities only. Do re-confirm with us if your desired address is out of the major cities.
** We ship worldwide. For countries not stated in the table, enquire at yokdeejadeite@email.com

Sale Items: Shipping Charges Price List (by FedEx)

Country (ASIA) PRICE ($USD)

ASIA - ZONE A

Malaysia, Brunei, Indonesia

USD $10

ASIA - ZONE B

Thailand / Vietnam/ Cambodia, Hong Kong

USD $12

Other Asia Countries

Please check with us.

Country (EUROPE) PRICE ($USD)

EUROPE - ZONE A

United Kingdom (UK), Mexico, Canada,

USD $25

EUROPE - ZONE B

France, Italy, Germany, Switzerland, Austria

USD $26

EUROPE - ZONE C

United States of America (USA)

USD $22

EUROPE - ZONE D

New Zealand

USD $18

EUROPE - ZONE E

Australia

USD $16

Other Europe Countries

Please check with us.

4. TERMS & CONDITIONS (Local & International Orders)

You will need to provide a valid street address with postal code, phone number and email address. We do not ship to P.O. Box addresses.

 

YOKDEE® Jewellery is not be responsible for any additional taxes, duties, or fees that may be charged to ship to your country. YOKDEE® Jewellery is also not responsible for any delays that may occur during international shipping and customs inspections.

 

We guarantee that all shipments are packed properly before sending out for shipping. Therefore, YOKDEE® Jewellery will not be liable for any loss of shipment or damage of item during shipping. However, we do our utmost best to assist in the follow up of shipment should such situation occur.

 

Please take note that shipping cost will not be refunded should there be a refund or an exchange of the items.